All items can be returned to any GO Outdoors store for FREE. Just take the goods you want to return accompanied with the dispatch note or receipt and the store team will be happy to assist you. Unfortunately, we can't accept any returns at our Hathersage store

If you paid using a credit or debit card please make sure you have this with you so we can process a refund. The time banks take to process payments can vary. Please allow 5 working days for a refund to appear in your account.

You can make your own arrangements through any postal carrier. We recommend you use a service that can provide proof of postage as the items remain your responsibility until we receive your parcel. Some services offer levels of compensation in case your parcel becomes lost or damaged. We suggest this is considered especially when returning high value items.

Please address returns parcels to:

GO Outdoors Returns
Grand Central Hub
22 Central Park Estate, Mosley Road
Trafford Park
Manchester
M17 1PG
United Kingdom

Products delivered direct from a Brand Partner must be returned to their warehouse. The returns details will be on the despatch note that came with your order. Please ensure that you include details of your order number if you are returning your order. If you can’t locate this please contact Customer Service. Details of all of our Marketplace Brand Partners can be found here

Large tents can't be returned through our returns portal, the easiest way to return a large tent is to any GO Outdoors store. If you are unable to get to one of our stores, we can arrange a collection for a fee. To arrange a collection of your order, please contact us.

Bike returns can be made to at any GO Outdoors store with a bike servicing department (this excludes all GO Express stores, and selected other GO Outdoors locations). You can find store details and phone numbers here.

Orders containing gas can only be returned to a GO Outdoors store. Just take the goods with the dispatch note or receipt and the store team will be happy to assist you. If you paid using a credit or debit card please make sure you have this with you so we can process a refund.

Orders containing knives or bladed items can only be returned to a GO Outdoors store . Just take the goods with the dispatch note or receipt and the store team will be happy to assist you. If you paid using a credit or debit card please make sure you have this with you so we can process a refund.

If your item arrives, faulty or damaged or is not the item that you requested, please take the item and despatch note to any of our stores and we will be happy to help. Alternatively please contact our Customer Service Team and provide the details of the issue so that we can help you. Please be aware we will ask for an image / video of the faulty or damaged item to help speed up the resolution. In some cases, we may need to send the item to our inspection team for assessment to establish if a manufacturing fault is present, then depending on the result we may offer a refund.

If the product(s) you’ve ordered develops a fault over time and is within its warranty period, it must be returned in clean condition to be accepted for a refund. This is to ensure the health and safety of the teams handling returns. This does not affect your statutory rights.

Swimwear, underwear, perishable products (such as food, bait and batteries; save where such products have a prolonged use by date), trailers, gas cylinders headwear including climbing, riding and cycling helmets), safety or PPE equipment such as helmets, climbing ropes, harnesses, karabiners or slings.